BMN Boston text services · Effective November 8, 2026
Terms & Conditions
AZ Home Solutions LLC operates the real estate team known publicly as BMN Boston. This policy applies to optional BMN Boston text services. Each service needs its own relevant choice. Availability depends on the service and registration status; publishing these terms does not enroll anyone.
How to enroll
On the website, sign in and open Appointments. In the BMNBoston app, open your appointment details. Select Texting preferences, save your own U.S. mobile number, then select the initially unchecked consent box and submit your choice. Saving a number alone does not enroll it. The current enrollment disclosure is:
I agree to receive texts from AZ Home Solutions LLC (BMN Boston) about this showing request, confirmation, changes, cancellation, one 24-hour reminder and related replies. Frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is optional and is not required for a showing. I am providing my own U.S. mobile number. Texts may be sent at any hour. Enrollment expires after 90 days and can be renewed with a fresh choice. This is not an emergency service.
The enrollment screen links these terms and the SMS Privacy Policy. If texting is unavailable for your showing, email and existing appointment notifications continue.
SMS Terms
If you choose to enroll, the program is limited to your showing requests, confirmations, changes, cancellations, one reminder about 24 hours before each confirmed showing, and replies about those showings. It does not enroll you in marketing, listing alerts, mortgage or lending messages, or HOA notices.
Consent is optional and is not a condition of purchasing a service or requesting a showing. You may leave the texting box unchecked and still submit your request. Only opt in using your own mobile number; do not enroll another attendee or client.
Showing texts may be sent at any hour, including evenings and early mornings. Enrollment expires after 90 days and can be renewed with a fresh choice. Reminders may be delayed within their useful window or skipped. This is not an emergency service. Replies are reviewed by Steve Novak; immediate or 24-hour response is not promised.
Message frequency varies with your showing activity. Message and data rates may apply. Your carrier's charges are your responsibility. Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages.
Reply STOP to unsubscribe or HELP for help. After STOP, START only unblocks texting; you must make a fresh opt-in in your showing preferences before showing texts resume. You can also request help or withdraw your choice by emailing mail@steve-novak.com. You may also call (617) 955-2224. Do not send sensitive financial or identity information by text.
Your showing remains subject to the appointment's stated status. Requesting a showing or consenting to texts does not confirm an appointment, accept a brokerage fee, or authorize a cancellation or reschedule. Use the existing appointment process or contact your agent for those changes.
Read our SMS Privacy Policy for how the program handles your information.
Separate optional account welcome
When offered, a newly self-registered client may separately request one automated promotional welcome from AZ Home Solutions LLC (BMN Boston). The welcome confirms account creation and includes a link to the BMN Boston iPhone app in Apple's App Store. This choice does not enroll you in listing alerts, other marketing, deal reminders or showing texts.
Within 24 hours of registration, open your signed-in website dashboard or the app's Profile screen, verify your own saved U.S. number, then check the initially unchecked welcome choice and submit it. Verification alone does not opt you in. Consent is optional and is not a condition of creating an account, purchasing or receiving services. An account without a saved number can continue without texts.
Text me one account confirmation from AZ Home Solutions LLC (BMN Boston), including a link to download the BMN Boston iPhone app, at my own U.S. mobile number. I agree to receive this automated text. Consent is optional and is not a condition of creating an account, purchasing or receiving services. Message and data rates may apply. Reply STOP to opt out or HELP for help.
At most one welcome is attempted per account, with additional limits for repeated use of a number. The welcome may be sent at any hour, and the opportunity expires 24 hours after registration. A message may be delayed or skipped. Message and data rates may apply. Delivery is not guaranteed and carriers are not liable for delayed or undelivered messages.
Reply STOP to stop BMN texts or HELP for help. START does not restore an earlier choice or resend a welcome. You can withdraw a pending welcome through the same signed-in screen; a message already sent cannot be recalled. Changing your number retires the old welcome choice. For help, email mail@steve-novak.com or call (617) 955-2224. Replies do not create consent for additional purposes.
Separate client text preferences
When available, sign in to your website dashboard or the app's Profile screen, save and verify your own U.S. number, then make each separate, initially unchecked choice below. Verification, an account, a showing opt-in or a reply never enrolls you in another purpose. Consent is optional and is not a condition of purchase or service. Existing email and app alerts continue without texts.
I agree to receive BMN Boston texts for human replies about my account and property inquiries, including photos. Consent is optional and not a condition of service or purchase. Message and data rates may apply. Frequency varies. Reply STOP to stop all BMN texts; HELP for help.
I agree to receive BMN Boston texts for one daily automated text digest of new listing updates for my selected saved search. Consent is optional and not a condition of service or purchase. Message and data rates may apply. Frequency varies. Reply STOP to stop all BMN texts; HELP for help.
I agree to receive BMN Boston texts for one automated reminder per upcoming deadline for my selected transaction. Consent is optional and not a condition of service or purchase. Message and data rates may apply. Frequency varies. Reply STOP to stop all BMN texts; HELP for help.
Listing digests summarize updates already delivered by your selected saved search. Choose daily or weekly on Monday; there is no text when no new delivered update is available. Pausing, deleting or choosing None for that search stops its texts too. Deadline reminders require a current, explicitly linked transaction and a recent deadline record; a reminder may be delayed or skipped and is not a guarantee of timely notice, legal advice, an extension or a waiver. Confirm deadlines with your agent or attorney.
Listing digests are sent only between 7 a.m. and 8 p.m. Eastern. Other texts in these programs may be sent at any hour. Sending may be limited by availability. Message and data rates may apply; delivery is not guaranteed. Reply STOP to stop all BMN texts, or HELP for assistance. START alone does not restore consent. You may withdraw each preference in the same screen. Changing your number retires earlier choices. Contact mail@steve-novak.com or (617) 955-2224 for help.
We record your verified number, exact account and search or transaction reference, purpose, cadence, disclosure, policy version, time and withdrawal. Each delivery rechecks those permissions. Message content is removed locally after 180 days, and unmatched incoming content after 30 days. Limited consent, suppression and cost evidence may remain to honor your choices and reconcile delivery. We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes. Twilio and carriers process the number and message information needed to deliver your requested texts.
Account/property conversations may include JPEG or PNG photos. Do not text financial records, identity documents or other sensitive information. Outgoing photos are resized and re-encoded to remove embedded metadata, kept in private storage and supplied to the messaging provider through a link that expires after ten minutes. Authorized operators can view incoming photos through an authenticated provider request. Local photo copies expire after 30 days; we request deletion of Twilio's copies at that time and retry failed deletions. Copies already delivered to a recipient or retained by their carrier cannot be recalled.
Separate optional rental-request texts
A new residential rental request receives an email with a private link to the broker-fee information and payment-timing amendment. Open that link, request a verification code for your own U.S. number, then select the initially unchecked rental-text choice and submit it when available. You can acknowledge the disclosure and continue by email without choosing texts or creating an account.
I agree to receive BMN Boston texts about this rental request, including the broker-fee disclosure, acknowledgment confirmation and human replies. I control this U.S. mobile number. Consent is optional and is not a condition of service. Frequency varies. Message and data rates may apply. Reply STOP to stop all BMN texts; HELP for help.
Rental messages include the current disclosure link, a request to reply YES to acknowledge receipt, acknowledgment confirmation and human replies about that request. Frequency varies. Texting ends when the request expires after 30 days, becomes ineligible, or you withdraw it. STOP stops all BMN texts; START requires a fresh choice. Texts may be sent at any hour. Message and data rates may apply.
A YES or web acknowledgment records receipt only. It does not sign the forms, hire a broker, agree to a fee or confirm a tour. We establish actual representation separately, disclose the exact applicable fee, and retain the completed documents or the required refusal notation. Under the accompanying payment amendment, a tenant brokerage fee is due only at lease signing or tenancy creation; no fee is owed without a tenancy. Landlord-represented rentals have a separate landlord-paid fee notice.
We retain the request, contact information, exact disclosure revision, acknowledgment method and reference, agent review, and optional text-consent/withdrawal record. The private link expires and changes when terms change. Only authorized personnel may review the record. Form and receipt records may be kept for at least three years to document the rental disclosure; texting content follows the shorter limits above. We do not sell or share SMS consent or personal information with third parties for marketing. Twilio and carriers process the information necessary to deliver requested texts.
Additional planned text choices
We are preparing optional account/security notices (excluding verification codes), seller and homeowner reports, requested property-service and BMN-managed rental updates, and staff/agent task and scheduling notices. These choices will be offered separately when the relevant service is available and your role or client relationship is verified. A present showing, rental, listing or transaction choice does not enroll you in these future services.
We also plan a separate optional written choice for first-party BMN marketing: market updates, property/open-house invitations, valuation offers, app or feature news, past-client follow-up, and review/referral or satisfaction requests. This choice will be initially unchecked, identify these topics, be unnecessary for any purchase or service, and limit marketing to four messages per month. It is not active merely because you created an account, subscribed to email, requested service or replied YES to a disclosure. No purchased lists or third-party promotions are included.
Before any new choice is enabled, its screen will state the topics and frequency and link these terms and our SMS Privacy Policy. All such messages use the same STOP/HELP and non-sharing rules. Independent associations or other legal brands are not enrolled under this BMN program.
Optional phone verification
When you explicitly request a code, Twilio checks the U.S. number and sends a verification SMS. Message and data rates may apply. We use the code only to check possession of that number. It does not subscribe you to messages, sign you in, link accounts or grant access to any property, deal or association.
Codes expire after ten minutes. We limit requests by account, number and a keyed network-prefix identifier to prevent abuse. We do not store the submitted code. We record the request and provider references, number, outcome, timestamps and cost evidence. Possession evidence expires after 30 days; priced verification records have their number and network identifier removed after 31 days. Unresolved delivery or billing records may be kept longer for review. Our SMS opt-in non-sharing commitment also applies to verification data.
